Refund & Cancellation Policy

We sell personalized digital reports that are generated from the details supplied at checkout. This policy explains when we can correct, regenerate or refund an order.

Last updated: 16 July 2026

Eligible cases

Please contact us within seven days when you were charged more than once for the same order, payment completed but no usable report was delivered, the file is corrupted, or a verified system error generated calculations from different inputs than those submitted. We may first regenerate or redeliver the report at no cost.

Cases normally not refundable

Because generation starts after confirmed payment, a correctly generated and delivered report is normally not refundable for change of mind, disagreement with an interpretation, an incorrectly entered name/date/number, or because a predicted outcome did not occur. This does not limit rights that cannot legally be excluded.

Consultations

A consultation may be cancelled before manual review begins. Once questions have been assigned or reviewed, cancellation is handled case by case based on work completed. If we cannot deliver the consultation, we will offer a revised delivery date or refund.

How to request help

Email support@destinygrid.in with the merchant order number, payment date, report name and a short explanation. Do not send card details, UPI PINs, OTPs or banking passwords. We aim to acknowledge requests within two business days.

Approved refunds

Approved refunds are sent through the original payment route. Bank and payment-network processing time is outside our control and commonly takes several business days after initiation.